Menu

Shipping and Deliveries

Delivery: You acknowledge and agree that:

    Local deliveries within Townsville will incur a local delivery fee of approx $80.00.  

    Providing stock is available delivery with in Townsville is generally 2 weeks from date of order. If outside of Townsville a competitive quote will be issues within 48 hours from the initial date enquiry. 

    Weekly deliveries out of Townsville to Cairns, Airlie Beach, Charters Towers, Burdekin, Ingham, Mission Beach, Tully, Innisfail and Mackay is offered. Generally allow two weeks from date of order.   

    1. Goods may not be available for immediate delivery; 

     

    1. We will endeavour to deliver the Goods to You 30 days of the date that the order was placed and the Deposit was paid to Us if such items are advised in stock at the time of purchase.

     

    1. Some items of furniture are made to Your specification and are not generally held in stock and will need to be ordered.

     

    1. Any pre orders for items of furniture may take up to fourteen (14) weeks to be delivered to You from the date that You placed the order and paid the Deposit, which is the average manufacturing lead time required by suppliers, however please note this delivery timeframe may vary due to high demand, occasionally resulting in delayed shipment.

     

    1. Delivery times may be greater than fourteen (14) weeks for regional or remote areas.

     

    1. All booking dates are to be used as a guide only, and are not guaranteed.

     

    1. You will be advised of an approximate date of arrival at the time your order is placed, and should a delay occur, You will be contacted.

     

    1. You are required to pay of all delivery charges, including any additional charges incurred due to difficulties with access, and you are required to ensure that correct delivery address details are provided to Us and to notify Us in advance if there will be difficulties accessing the delivery address (for example, staircases, narrow passages, ceiling height, lift sizes and doorways, etc.) as our delivery costs reflect the information that You give Us.

     

    1. You are responsible for ensuring there is adequate access and entry to the specified delivery address to allow the delivery of the Goods. If delivery cannot be made, a card will be left and You will be responsible for organizing collection of the Goods from the address identified on the card. The Goods will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address provided, and if an appropriate person is not available to accept delivery on the pre-arranged delivery date, then You will be charged for transport and re-delivery costs.

     

    1. You must ensure that sufficient, clear and safe access is available to deliver the Goods You have purchased, as well as adequate coverings for protection on flooring, as assembly will be done on site, and we will not accept any liability for damage in this regard in the event that you have failed to adequately cover the assembly area or the delivery path. It is occupational health and safety policy for delivery staff to wear protective shoes

     

    1. We will use reasonable endeavors to meet the estimated delivery date, however, if We are unable to meet the estimated delivery date for any reason, then Our liability will be limited, at Our option, to resupplying the Goods at a different time or, at a maximum, to give store credit of the purchase price to You. Under no circumstance will We deliver over balcony railings or through windows; and
    1. If the Goods need to be disassembled due to the incorrect information you gave, additional charges will apply for which You will be liable, and items that need to be disassembled and reassembled will incur a minimum cost of $100.00 (including GST). A cancellation fee will apply if the Goods cannot be delivered and need to be returned to Our warehouse.

     

    1. 9. Customer Pick-Ups: Where the Goods are to be collected from Our showrooms or warehouse, the following shall apply:
    3. We will contact You by either telephone or email to notify You.
    1. The order for collection must be collected from Us within twenty-one (21) days unless otherwise agreed from Our giving notice to You that the order is ready for collection. If the order is not collected within this time, then We have the right to allocate the Goods to another customer and re-order the Goods for You.
    1. Upon collection of goods, an original invoice must be presented.

     

    1. Occupational health and safety laws and requirements prohibit Our staff from lifting furniture outside our warehouse and showroom. You are responsible for ensuring that You have sufficient help to carry the Goods from Our warehouse or showroom to your vehicle.

     

    1. Once You have taken ownership of the Goods and collected the Goods from Us, we will not accept any claims concerning scratches, indentations, marks, missing colour, or any other damage to the Goods;

     

    1. When receiving the Goods, You must ensure that You inspect the Goods thoroughly before signing to declare that the Goods are received in good order, as any claims for defects will not be accepted if you sign to say that the Goods are received in good order.

     

    1. Please get in touch with us if You are unfamiliar with the installation procedures. We will not accept claims for damages caused by you concerning installing the Goods.

     

    1. Collection of the Goods from Our warehouse must be made by appointment only and between 9:00am and 2:00 pm Monday to Friday for the general public and carriers.

     

    1. Insurance is not available as part of Your order, and We strongly suggest that You enquire about insurance policies to cover the Goods during transit (including insurance policies through the chosen delivery contractor), as We do not accept responsibility concerning any transport damages by You once the Goods are dispatched from Our warehouse or showrooms.

     

    1. Delivery by Carrier: This clause applies when you select to have the Goods delivered by a a third-party delivery contractor. We do not accept responsibility concerning any delivery failures, delays, or transport damages by Our third-party delivery contractor once the Goods are dispatched from Our warehouse or showrooms.

     

    1. Storage: You may be liable for payment of storage fees for the Goods if they cannot be delivered on the estimated delivery date.

     

    1. Variations and Specifications: The Goods may exhibit different characteristics to the sample of the goods in Our showroom. For example, soft furniture may vary in appearance and such as creasing and the degree of softness. Colour swatches and samples are an approximate guide only, as leather and fabrics vary in color and texture. Leather will exhibit scars, marks, and areas of different densities and shades. Each piece of natural product (for example, stone and natural timber) is unique in markings, patterns, and colour variation.

     

    1. Ostela selected materials and designs for our product range allow our furniture to be used outdoors. Like everything, varying degrees of performance are expected from your setting depending on the specific materials used and the environment they are used in. A location kept in a covered area will have a longer lifespan than, say, one kept uncovered with total exposure to the elements. These factors should be taken into account when selecting your setting and how you go about protecting it.